Communications Training

Training & Coaching


Good communication goes beyond what you say and how you say it. This session hones in on the skills needed to effectively send and receive messages in a variety of situations. It encompasses the impact that differences in personality, generation, cultural norms, and situational stressors can have on our ability to clearly understand and respond in a meaningful way.

Why is Effective Communication So Important?

When thinking about which skills are most important in a workplace, you might be inclined to think of more complex abilities, like project management or accounting. While these skills are needed in the workplace, they’re not the most important. In order to do these things well, fundamental skills are required – time management, customer service, and most importantly, effective communication. Managers and employers are quick to point out the issues they face when it comes to these skills.

Some employees might check every box when it comes to qualifications, complex skills, and experience. But if they have poor communication skills, they won’t thrive in their positions which will ultimately affect the overall function and success of the organization.

A lack of effective communication can lead to mistakes, misunderstandings, and a drop in morale. Here are a few elements of effective communication skills every person should know:

Communication is a two-way street – try actively listening to the person you’re engaging with, ask clarifying questions, and rephrase what the person says to make sure you understand them correctly.

Misinterpreting is always possible. It can be mitigated by taking the time to make sure you’re sending the right message. Tone of voice and body language are key components to pay attention to.

Communication involves more than one person saying something and another listening. It should be interactive, meaning each participant should seek and share feedback with one another. Two people can be talking in what should be a conversation, but if neither person is commenting or asking questions about what the other is saying, it’s not really a conversation.

Our HR communications training covers every aspect of effective communication – all the way from tone of voice to asking the right questions. Get in touch with us to schedule your communications training course today.

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It normally takes years of training to build a great HR department. With our help, you can have a reliable source for all your HR needs, and concentrate instead on what your business does best.